Is hot water extraction the same as steam cleaning, and is it safe for all carpet types?

Great question, and one that causes a surprising amount of confusion. Hot water extraction and steam cleaning are terms that tend to get used interchangeably, but they’re not quite the same thing. True steam cleaning uses dry steam vapour at very high temperatures, while hot water extraction – which is the method we use – involves injecting hot water mixed with a cleaning solution deep into the carpet pile at high pressure, then immediately extracting it along with all the dissolved dirt, bacteria, and soiling it’s dislodged. It’s widely considered the most effective method of deep carpet cleaning available, and it’s the approach recommended by most major carpet manufacturers. As for safety – the honest answer is that it’s suitable for the vast majority of carpet types, but not all of them. Certain delicate natural fibres, such as silk or some hand-woven wool constructions, may require a lower-moisture or dry-cleaning approach instead. That’s exactly why we always assess your carpet before we start, rather than applying a one-size-fits-all method.

How long does it take for carpets to dry after cleaning?

Drying time is probably the question we get asked most often, and understandably so – nobody wants to be tip-toeing around their own home in socks for three days. The good news is that with modern hot water extraction equipment, most carpets are dry within two to four hours under normal conditions. Thicker carpets, such as high-pile or shaggy varieties, may take a little longer – closer to six to eight hours in some cases. A few things that make a real difference: ventilation is your best friend here, so open windows and doors where you can, and if you have the heating on or a dehumidifier available, even better. We’d recommend avoiding heavy foot traffic on the carpet while it’s still damp, and keeping shoes off entirely until it’s fully dry. We’ll always give you a realistic drying time estimate based on your specific carpet and the conditions in your home on the day.

I’ve heard that carpet cleaning can leave behind a residue that actually attracts more dirt – is that true?

It’s a concern we hear fairly regularly, and it’s not without basis – but it comes down entirely to the quality of the products and technique used. Cheaper, low-grade cleaning solutions can indeed leave a sticky or soapy residue in the carpet fibres if they’re not properly rinsed out, and that residue acts like a magnet for new dirt, meaning your carpet can end up looking worse within weeks of being cleaned. It’s sometimes called rapid resoiling, and it’s one of the more frustrating things that can happen after a clean. The way to avoid it is thorough rinsing during the extraction process and using professional-grade, low-residue cleaning solutions – which is precisely what we do. When carried out properly, a professional clean should leave your carpets genuinely cleaner, not just temporarily cleaner. If you’ve experienced rapid resoiling after a previous clean elsewhere, it’s well worth mentioning it to us – it’s usually a solvable problem.